Managing Your Subscription

Handle all aspects of your Lovarank subscription from the billing settings. Update payment methods, view invoices, and manage your plan.

Accessing Billing Settings

1. Click your profile icon in the sidebar
2. Select your account settings
3. Navigate to the Billing section

Or look for billing options in your account settings area.

Viewing Your Plan

The billing page shows:

• Current plan — What you're subscribed to
• Credits remaining — How many articles you can generate
• Renewal date — When your next billing cycle starts
• Monthly price — What you pay each cycle

Managing Payment Methods

Viewing Cards

Your saved payment methods appear in the billing section. You can see:

• Card type and last four digits
• Expiration date
• Which card is default

Adding a Payment Method

1. Navigate to billing settings
2. Click Add Payment Method or the equivalent option
3. Enter your card details
4. Save the card

Updating a Card

If your card expires or details change:

1. Add a new payment method
2. Set it as default
3. Remove the old card

Removing a Card

1. Find the card in your payment methods
2. Click remove or delete
3. Confirm the removal

Note: You must have at least one valid payment method to maintain your subscription.

Viewing Invoices

Invoice History

Access your past invoices to see:

• Invoice date
• Amount charged
• Payment status

Downloading Invoices

Click on any invoice to download a PDF for your records. Invoices include:

• Your billing details
• Line items and charges
• Payment method used
• Tax information (if applicable)

Invoice Emails

Invoices are automatically emailed to your account email address when charges process.

Understanding Charges

Subscription Fees

Your monthly fee charges on the same date each month, based on when you first subscribed.

Upgrade Charges

If you upgrade mid-cycle:

• You're charged the prorated difference
• New features activate immediately
• Your next full charge reflects the new plan

Failed Payments

If a payment fails:

1. You receive an email notification
2. We attempt to charge again
3. A grace period maintains your access
4. Update your payment method to avoid interruption

Canceling Your Subscription

How to Cancel

1. Navigate to billing settings
2. Find the cancel or manage subscription option
3. Follow the cancellation flow
4. Confirm your cancellation

What Happens After Cancellation

• Access continues until your current period ends
• Generated articles remain in your account
• You won't be charged again
• You can resubscribe anytime

Reactivating

Changed your mind? Simply subscribe again through the billing page. Your account history and previous articles are preserved.

Billing Cycle

How It Works

• Your billing cycle starts on your signup date
• Credits reset at the beginning of each cycle
• Charges process on your billing date

Viewing Your Cycle

Find your current billing cycle dates in the billing section, including when credits reset.

Tax Information

Sales Tax

Applicable sales tax depends on:

• Your location
• Local tax regulations
• Your tax-exempt status (if applicable)

Tax Exemption

If your organization is tax-exempt:

1. Contact support with your exemption documentation
2. We'll update your account accordingly
3. Future invoices reflect the exemption

VAT (EU Customers)

EU businesses can provide a VAT number:

1. Enter your VAT ID in billing settings
2. VAT may be reverse-charged
3. This appears on your invoices

Troubleshooting

Payment Declined

• Verify card details are correct
• Check the card hasn't expired
• Ensure sufficient funds
• Contact your bank if issues persist
• Try a different card

Missing Invoice

• Check your spam folder
• Verify your billing email address
• Download directly from billing history
• Contact support to resend

Unexpected Charge

• Review your billing history
• Check for plan changes or upgrades
• Contact support for clarification

Can't Access Features

• Verify your payment processed successfully
• Check your subscription is active
• Ensure you haven't exceeded credit limits
• Contact support if issues persist

Getting Help

For billing questions:

• Use the in-app chat for quick assistance
• Email support for detailed inquiries
• Include your account email when contacting us